We cannot guarantee that if you book after 12th April that the government will allow us to re-open. Therefore if you book from this date and we are unable to reopen or you do not comply with the latest government guidelines, we have the following options for you:
Arrange alternative holiday dates - this will be done with no administration fees and you will only have to pay if there is a difference between the season rates from your old to new booking.
Request a credit voucher – this will be for the total you have paid to date and can be redeemed from your next stay (the voucher is valid for a year from your original booking dates)
If you booked via a 3rd party agency we must follow their cancellation policy however we can offer alternative holiday dates
If you are unsure please contact us before making a booking.
You do not need to contact us if your booking is not affected at the moment, we will continue to follow current government advice and update guests on a rolling basis if further bookings are affected.
Pennine Country Cottages
Email - firstname.lastname@example.org
Tel - 01434 381 808
At Pennine Country Cottages the safety of our guests is paramount.
We are following the latest government and visit Britain Good to go guidelines to keep our cottages safe and ensure you can enjoy a well-deserved holiday. While we have made every effort to ensure our cottages are Covid free you are advised that by visiting our cottages you do so at your own risk and you must take responsibility for keeping yourself safe during your visit.
All guest will be provided with a risk assessment for the cottage they have booked – this will be sent to each guest or be displayed at the property for you to read. Cleaning and sanitising products will be supplied, including antibacterial hand wash and hand sanitiser.
While all of our cottages are located in rural areas there is still a risk of covid 19 spreading in the community, therefore we ask you to stick to social distance and government guidelines when using our businesses and resources, to help keep both you, our local communities and its residents safe.
Please note some changes to our usual listings:
Contactless check in – where possible we will offer you a contactless check in using a key collection service or a key box at the property
The check in and check out times may be altered to what has previously been advertise to facilitate cleaning between guests – you will be advised of this if the cottage you are staying at is affected
All non-essential items will be removed from the cottage, including kitchen condiments and hair dryers – please contact one of team if you have any questions on what will still be provided (unless otherwise stated on the risk assessment – see the individual assessment for your cottage)
We ask you to do the following while staying at one of our cottages and take responsibility for reducing your own risk during your stay:
Sanitise your hands on arrival at the cottage
Sanitise your hands and make use of the the cleaning products provided when returning to the cottage after leaving for any reason
Follow the government social distancing rules when visiting shops and businesses in our community
All guests will be asked to strip their own bed linen and along with any towels, place inside a bin liner and seal/tie on check out
What to do if someone in your party is suspected of having Covid-19?
We ask guests to contact us IMMEDIATELY if they suspect they have symptoms of Covid -19
The guest will be directed the closest Covid-19 testing facilities
The guest and their party must self-isolate until their test results are back or return home if they are unwell and feel they are able
If confirmed as Covid-19 positive, guests will be asked to vacate the cottage and return home if able, to allow for appropriate cleaning of the cottage for the next check in
If unable to return home, guests must self-isolate at the cottage at their own expense (guests will be required to pay for the additional time)
If your booking is affected by Covid-19 Pennine Country Cottages will make every effort to arrange alternative accommodation for your stay. You will be contacted by one of the team if this does occur.
Thank you and enjoy your visit!!!
Pennine Country Cottages
Enquiries: send us a direct message through the website, call 01434 381 808 between the hours of 10am and 4pm Monday to Friday, 9am-1pm Saturday or email email@example.com
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Specialising in rural retreats with beautiful cottages located across the North Pennines Area of Outstanding Natural Beauty covering Durham, Cumbria and Northumberland, let us find you the perfect getaway.
We offer a variety of cottages situated in different locations from quaint villages to more rural settings. With vast amounts of local knowledge we can help you find the perfect cottage to suit your holiday needs.